Privacy Policy

 

This is the privacy notice of Laura Davis Mortgage & Life Services Ltd. In this document, “we” or “us”

refers to Laura Davis Mortgage & Life Services Ltd.

Laura Davis Mortgage & Life Services Ltd is registered in England and Wales under company number

9338342. Registered office: 52 Rook Tree Lane, Stotfold, Herts, SG5 4DQ.

This is a notice to tell you our policy about all information that we record about you. It covers both

information that could identify you and information that could not. We are committed to protect

your privacy and confidentiality. We understand that all users of our website need to know that their

data will not be used for any purpose unintended by them and will not accidentally fall into the

hands of a third party. Our policy is both specific and strict. It complies with UK law, including the

Data Protection Act 1998. If you think our policy falls short of your expectations or that we are failing

to abide by our policy, do please tell us. We regret that if there are one or more points below with

which you are not happy, your only recourse is to leave our website immediately. Except as set out

below, we do not share, or sell, or disclose to a third party, any personally identifiable information

collected at this site.

Here is a list of the information we collect from you, either through our website or because you give

it to us in some other way, and why it is necessary to collect it:

BASIC IDENTIFICATION AND CONTACT INFORMATION This information is used: • to provide you with

the services which you request • for verifying your identity for security purposes • for marketing our

services and products Information which does not identify any individual may be used in a general

way by us or third parties, to provide class information, for example relating to demographics or

usage of a particular page or service.

MARKET PLACE INFORMATION When we obtain information from you specifically to enable you to

use or buy a service offered on our website by some other person, we assume that in giving us your

information, you are also giving us permission to pass it to the relevant person.

YOUR DOMAIN NAME AND E-MAIL ADDRESS Your domain name and e-mail address are recognised

by our servers and the pages that you visit are recorded. We shall not under any circumstances

divulge your e-mail address to any person who is not an employee or contractor of ours and who

does not need to know, either generally or specifically. This information is used: • to correspond with

you or deal with you as you expect • in a collective way not referable to any individual, for the

purpose of quality control and improvement of our site • to send you news about the services to

which you have signed up • to tell you about other of our services or services of sister websites.

INFORMATION YOU POST ON OUR WEBSITE Information you send to us by posting to a forum or blog

is stored on our servers. We do not specifically use of that information except to allow it to be read,

but you will see in our terms and conditions that we reserve a right to use it in any way we decide.

WEBSITE USAGE INFORMATION We may use software embedded in our website (such as JavaScript)

to collect information about which pages you view and how you reach them, what you do when you

visit a page, the length of time you remain on the page, and how we perform in providing content to

you. This data is not personally identifiable. It is collected by us to improve the service we provide.

We do not pass this data to any third party.

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BUSINESS AND PERSONAL INFORMATION This includes all information given to us in the course of

your business and ours, such as information you give us in your capacity as our client. We undertake

to preserve the confidentiality of the information and of the terms of our relationship. It is not used

for any other purpose. We expect you to reciprocate this policy. We keep information which forms

part of our business record for a minimum of six years. That is because we may need it in some way

to support a claim or defence in court. That is also the period within which our tax collecting

authorities may demand to know it.

THIRD PARTY ADVERTISING Third parties may advertise on our website. In doing so, those parties,

their agents or other companies working for them may use technology that automatically collects

your IP address when they send an advertisement that appears on our site to your browser. They

may also use other technology such as cookies or JavaScript to personalise the content of, and to

measure the performance of their adverts. We do not have control over these technologies or the

data that these parties obtain. Accordingly, this privacy notice does not cover the information

practices of these third parties.

CALLING OUR OFFICE When you call our office, we may collect Calling Line Identification (CLI)

information. We use this information to help improve the efficiency and effectiveness of our help

line. We never pass this information to third parties.

EMAILING US Email is not always a secure mode of communication, and we provide no guarantee

that confidentiality of the information provided in an email will be maintained during transmission.

We will never send you an email asking you to transfer deposit funds. If you ever receive an email

from us which provides bank account details for you to transfer money, please speak to us on our

main line number to confirm it is genuine.

SENDING A MESSAGE TO OUR SUPPORT SYSTEM When you send a message, we collect the data you

have given to us in that message in order to obtain confirmation that you are entitled to receive the

information and to provide to you the information you need. We record your request and our reply

to increase the efficiency of our organisation. We may keep personally identifiable information

associated with your message, such as your name or email address.

COMPLAINING When we receive a complaint, we record all the information you have given to us. We

use that information to resolve your complaint. If your complaint reasonably requires us to contact

some other person, we may decide to give to that other person some of the information contained in

your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to

whether we do give information, and, if we do, what that information is. We may also compile

statistics showing information obtained from this source to assess the level of service we provide,

but not in a way that could identify you or any other person.

JOB APPLICATION AND EMPLOYMENT If you send us information in connection with a job

application, we may keep it for up to three years in case we decide to contact you at a later date. If

we employ you, we collect information about you and your work from time to time throughout the

period of your employment. This information will be used only for purposes directly relevant to your

employment. After your employment has ended, we will keep your file for six years before destroying

or deleting it.